Increased Automation, Communication Drive Improvements in Back-Office Results

PLEXIS Executive Keith Vargo speaks to Health Plan Week about leading drivers for payer improvements

In the June 13, 2016, Health Plan Week, Keith Vargo, Vice-President of Sales, Marketing, and Strategic Relationships, speaks about the role that automation, technology, and user experience (UX) play in driving improvements in payers’ claims processing and core administrative processes.

“A decade or so ago when you talked to a potential customer, it was about your functional requirements or the functionality that your system brought to bear,” he tells HPW. “That’s still important but it seems the conversation nowadays is more on, ‘Tell me about your technology and your architecture. Tell me about how I can extend your platform to communicate with a care coordination system to coordinate with this much longer ecosystem of solutions.’”

Health Plan Week article
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