PLEXIS’ Intuitive New User Interface
Orion enables your staff to operate the PLEXIS platform more efficiently so that they can perform essential job functions and save costs for your organization while delivering higher-quality services.
Orion is configured for three roles in your organization:
PLEXIS’ new front-end customer service experience enhances call management capabilities, provides a streamlined user experience (UX), and delivers fast access to critical data. Orion empowers your call center staff to learn the system more quickly and utilize it more efficiently, thereby delivering tangible speed-to-value for your organization.
“Good customer service improves member satisfaction with health plans more than other engagement tools and strategies, the team found. Customer service was even more important than health plan costs or the benefits package offered.” — Thomas Beaton, HealthPayer Intelligence
Increasing CSR Efficiency:
• Recording call information in a CS ticket
• Presenting member enrollment/accumulators
• Presenting member invoice payments
• Presenting claims and authorizations
• Enabling individual user settings on data presentation
• Enabling web and mobile access
Call Tracking and Ticket Management
Customer service representatives find information far more quickly and deliver better customer service with timely, accurate answers to caller inquiries, resulting in and higher rates of first-call resolution.