PLEXIS’ full-service advantage

Connectivity, client, and technical services at your fingertips

PLEXIS’ commitment to customer relationships is reflected by our prestigious 95% customer retention rate. Three basic tenets define our approach to customer relationships: collaboration, value, and integrity.

  1. Collaboration: We collectively identify the optimal combination of team members, processes, and technology to deliver extraordinary results that are unique for each client organization.
  2. Value: When we collaboratively address the key criterion of adding value, we target customized solutions to drive higher levels of automation, accuracy, or security, opening up new market segments or driving bottom line results. We view technology as an asset to developing and deploying business values.
  3. Integrity: Our reputation of the highest integrity with all our business relationships is the natural outcome of our intrinsic values of customer satisfaction, excellence, and open communication.
  • After we implemented the PLEXIS platform, the time it takes to set up a custom benefit plan for new customers was reduced from approximately eight hours to less than 30 minutes.

    Enrollment Manager

    AlwaysCare

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Passport Connectivity Services

Your passport to a more connected business ecosystem

Named for its ease of access, Passport connects everything a payer could need. Custom apps, real-time or batch integrations, automated workflows, Passport provides the integration architecture to get your mission-critical needs accomplished.

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Real-time web services

Passport’s real-time web services provide the power and interoperability between our core administration and claims management engines and the business applications throughout your business infrastructure.

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Batch services

Large-scale import/export functions include EDI, X12 files, and flat files. Using other PLEXIS business apps such as our GFFI, payers can quickly and accurately transfer large amounts of data from legacy systems to the PLEXIS core platform.

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BYOA: Bring Your Own App

The innovative architecture behind Passport’s flexible API layer provides its limitless configurations. From unique automated workflows to custom legacy applications, you can use the tools and apps you want, while keeping full connectivity.

LEARN MORE ABOUT PASSPORT

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Going the extra mile with PLEXIS client services

It’s our business to improve your business

PLEXIS offers a full-scale suite of client services to streamline operations and improve value for your customers. With our established leadership in client services ranging from project management to training and testing support, we’ve gone the extra mile to deliver everything payers need, both domestically and internationally. PLEXIS’ enthusiastic client services teams enjoy a collaborative approach to problem-solving and delivering value to your organization.

PLEXIS has the proven agility to deliver speed and value to healthcare payers. In building value, we constantly evaluate needs, technology, capabilities, and outcomes in terms of monetary value (ROI) and especially organizational value through deployment, implementation, client satisfaction, and the entire client relationship. PLEXIS client services consist of:

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Implementation

From “quick” 60-day implementations to longer, more complex projects, our seasoned implementation team has the experience to methodically deliver the results you need to go live.

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Project management

With the client, PLEXIS collaboratively identifies business needs and priorities. From project initiation through “go-live,” PLEXIS provides professional expertise in planning and executing each implementation project.

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Business analysis

The skilled analysis of the PLEXIS BA team conducts operational analysis and gap identification to identify prioritization for scheduling and feature implementation.

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Configuration

Leveraging the built-in agility of PLEXIS’ platform solutions, PLEXIS business analysts collaborate with the client team to configure the front end business rules for benefit plan configuration, claim adjudication, and other business needs.

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Training

PLEXIS takes a “train the trainer” approach whereby PLEXIS provides the knowledge and training to enable client staff to actively drive configuration decisions and develop the confidence to “own” the solution in the long-term.

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Testing support

We support client teams in developing unit, system, and integration testing strategies including UAT (User Acceptance Testing) to ensure the deployed solution delivers value to the client’s business.

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Data conversion

Before the final conversion or “cutover,” PLEXIS provides tools and analysis to help clients’ IT and business staff efficiently migrate historical and current data from other systems. Our Generic Flat File Import (GFFI) app delivers quick, consistent conversions.

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Customer care

Customers greatly enjoy the single point of contact/resolution that they is part of their account management services. Customer care provides another opportunity for PLEXIS to demonstrate our leading-edge position on relationships.

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We Take Technical Services a Step Farther

From hosting to hardware architecture, you’re in good hands with PLEXIS

When we engage with a client for technical services, we begin the collaboration by asking what the client needs in terms of system and process requirements. At PLEXIS, we can adapt and drive success by working closely with the client’s staff to identify business needs for defining or developing supporting integrations or enhancements. Our technical services include:

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Architecture analysis + scalability

PLEXIS’ expertise in platform interoperability and scalability empowers payers to capture quickly emerging sectors of the market. Our platform and services create greater user value, reduced price per unit, and a higher synergy value from multi-system integrations.

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Technical consulting

To achieve full integration value, the PLEXIS team may employ a range of Passport services for improved connectivity and data integration. Moving forward, the experienced PLEXIS technical support specialists quickly identify and resolve issues through a time-tested troubleshooting process.

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Hosting

We take the stress out of system and database management by providing a hosted environment for your platform solution through our partner solutions. With PLEXIS’ flexible platform architecture, clients achieve peak database performance through the simplicity of optimized off-site hosting services.

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Database training

Conducting established training courses on PLEXIS’ core administrative engines and databases, PLEXIS’ technical staff helps ensure the expansion of knowledge for your platform administrators, enabling success with system integration and reporting needs.