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Letter from our Director of Customer Care

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Hi,

During and after implementation, PLEXIS’ on-going support structure provides many valuable services. Our goal is to maintain a strong partnership with you for many years into the future.

PLEXIS provides customer care via toll-free telephone or online. Support representatives are available to help you with questions about our platform solutions. Our customer support representatives achieve consistently high customer satisfaction by providing fast, friendly, knowledgeable help—you can count on us to work with you to drive the issue to resolution.

Customers greatly enjoy the single point of contact/resolution that is part of their account management services. Customer care provides another opportunity for PLEXIS to demonstrate our leading-edge position on relationships.

Additionally, PLEXIS works with customer-driven user groups to provide networking opportunities, promote collaborative roadmaps for product enhancements, and create a forum to share best practices. PLEXIS hosts annual user group conferences to provide customers an opportunity to participate in product training, receive detailed updates on product enhancements, and collaborate in roundtable discussion sessions.

The PLEXIS Technical Support Team is a group of passionate, trained technicians based in our corporate headquarters in Ashland Oregon. We take pride in our relationships and service to our customers.

Please don’t ever hesitate to reach out. We are here to help.

Sincerely,

Taran Cross
Director of Customer Care, PLEXIS